Tourism Accommodation Facilities Management

No, as the following is required:

1. Designate an alternative head office that meets all the requirements outlined in the regulations within fifteen (15) days of the license cancellation date, if the cancellation is in accordance with the provisions of the law and regulations.

2. Designate an alternative head office that meets all the requirements outlined in the regulations before canceling the license, if the cancellation is requested by the licensee.

Yes, the law allows individuals holding a tourism accommodation facility management license to change the license category, subject to the following:

1. Requirements for the requested category must be met.

2. The applicant must agree to the undertakings upon request submission.

3. The license cannot include more than one category.

4. The change request must be to upgrade to a category higher than the current one.

5. If a branch office license exists, its category must be changed before changing the head office license’s category.

• After the applicant fills out the category change form and submits it through the system, the system automatically verifies the information, and the license is issued instantly.

1. Compliance with the licensing requirements throughout its validity period.

2. Providing services in accordance with the license issued.

3. Prohibiting any third party from utilizing the license.

4. Staying up to date with the Ministry's circulars, decisions, and directives.

5. Ensure that the Ministry inspector can carry out their duties as outlined in the law and its regulations, cooperating fully, and providing necessary facilities.

6. Refrain from using the Ministry’s name and logo for advertising or marketing purposes without the Ministry’s approval.

7. Respond to the Ministry around the clock through the accommodation facilities management office representative.

1. Prominently present the basic information specified in the license, as follows:

a. Displaying the license in a conspicuous location at the accommodation facilities management office.

b. Displaying the commercial name, license number, and category on all related documents and official websites.

c. Clearly displaying the commercial name, license number, and category on all documents, official papers, and publications, in addition to the trademark, if any.

2. Refrain from using an expired license.

3. Use data and information as shown in the license in all transactions.

4. Provide services and administrative and technical support on a level consistent with the quality of services provided by the tourism accommodation facility or private tourism accommodation facility as determined by the license, classification, or permit granted to the facility.

5. Implementing general health regulations and requirements at the accommodation facilities management office, as well as across all its services and employees.

6. Ensuring that employees in the accommodation facilities management office or those involved in delivering tourism programs maintain personal hygiene and a professional appearance.

7. Maintaining hygiene standards across all facilities within the accommodation facilities management office, as well as those utilized in the tourism programs it offers.

8. Using both Arabic and English languages, as well as the Gregorian and Hijri calendars, across all official transactions and publications, and when responding to phone calls and emails, as requested by the tourist.

9. Refraining from engaging with entities that are unlicensed or unauthorized by the Ministry or the competent authorities when providing services.

10. Having a unified management and a clear administrative structure for all departments.

11. Informing the tourists whose booking documents remain valid during the temporary closure period of the procedures to be followed, without prejudice to the rights outlined in their contracts.

12. Refraining from withholding any service without a legally valid justification.

1. Provide the Ministry with requested information or data within the specified period and through means deemed appropriate by the Ministry.

2. Updating all data related to the licensee and the accommodation facilities management office on the Ministry’s e-portal following any changes.

3. Maintaining records of contracts, correspondences, and documents related to accommodation facilities management for at least one year.

The licensee shall obtain approval from the Ministry and pay the applicable fee as outlined in the attached fee table prior to carrying out any of the following actions:

1. Temporarily closing the tourism accommodation facilities management office, in part or in whole, ensuring that all affected parties are notified and all existing obligations are resolved during the closure period.

2. Permanently closing the tourism accommodation facilities management office and requesting the cancellation of the license, provided that all affected parties are notified, and any obligations are fully addressed prior to closure.

3. Relocating the tourism accommodation facilities management office.

4. Cancelling or amending the commercial register, commercial name, or trademark, including updating the office’s external signage to reflect such changes.